NFXBUS
Services
Music

TIDAL

TIDAL brings music discovery and high-quality listening into one streaming app.

Product overview

TIDAL combines album listening and music discovery with lossless audio. Compatible tracks can play in FLAC or HiRes FLAC, while selected recordings have Dolby Atmos versions. Saved albums and playlists can be downloaded in supported apps.

Sound quality depends on the recording, playback settings and equipment. High-resolution playback can require a suitable DAC or wired connection; a standard Bluetooth connection may compress the audio before it reaches your headphones.

Offline downloads remain within TIDAL and need an active service. Family membership and DJ software access are different arrangements: a normal listening service should not be assumed to include a DJ extension or every partner integration.

Getting started

  1. Choose your plan

    Review the duration, account type, availability and total before completing checkout.

  2. Open My services

    Once the order is fulfilled, check your service for the account details or activation instructions.

  3. Follow the setup instructions

    Use the official service website or app and follow the instructions provided with your service.

Where do I find my account or activation details?

Sign in to the NFXBUS account used for your purchase and open My services. Check the delivery instructions and the service dates. If the details are not available, contact after-sales support with the order information.

What should I check before using the service?

Confirm the account type, supported region and any device or usage limits shown in the plan and delivery instructions. Features depend on the service and the service you selected.

What if activation or sign-in does not work?

Open an after-sales ticket for the affected service. Include the error message, device and approximate time it happened. Never include payment card details or passwords in a public message.

Account usage guidelines

  • Use the service within the account type, region and usage limits provided with your order.
  • For supplied accounts, do not change the email, password, recovery information or payment settings unless the delivery instructions explicitly allow it.
  • Use only the access assigned to your service. Do not change another user’s profile or share the credentials publicly.
  • Keep your service information private. Contact after-sales support before changing settings to resolve a problem.
Contact after-sales support →

Refund policy

Read the NFXBUS refund policy before ordering. Eligibility and any refundable amount depend on the product, order status and the conditions in that policy.

  1. Find the affected order in My services.
  2. Open an after-sales ticket and describe the issue.
  3. Follow the support team’s instructions and the applicable refund policy.
Read the full refund policy →