Nfxbus Refund Policy

This Refund Policy applies to purchases made through NFXBUS, operated by Hong Kong Sinda Information Technology Co., Limited. It explains which orders qualify for a refund, how to submit a request, the amount returned and what happens to the service after a refund.

1. Our refund rules at a glance

• Recharge and top-up products become non-refundable once the recharge has been completed. Before completion, you may request cancellation; we will verify the actual recharge status before processing the request.
• Specifically designated products are excluded from the 24-hour no-reason refund. This exclusion must be clearly disclosed on the relevant product page or checkout before you pay.
• Other eligible products qualify for a no-reason refund if you request it within 24 hours after successful payment, subject to the payment-channel fees in Section 8. You do not need to prove a fault or explain why you changed your mind.
• Every refund is subject to the actual payment-processing and refund-processing charges of the payment channel, to the extent permitted by applicable law. NFXBUS does not charge its own refund fee. Rates and amounts differ by payment provider and transaction; see Section 8.
• The request deadline is based on when you submit the request, not when support replies or the refund reaches your account.

These rules apply to the product purchased, not simply the name of a third-party brand. For example, an account top-up and a separately supplied service plan for the same brand may fall into different categories. The recharge or top-up nature of a product and any designated exception to the 24-hour refund must be disclosed before payment. A product will not be reclassified after purchase to remove an existing refund entitlement.

2. Recharge and top-up products

A recharge or top-up product adds funds, credits, membership time or another purchased entitlement directly to an account you designate. This includes products expressly sold as account recharges or top-ups.

Once the recharge has been completed and the purchased entitlement has been credited to the designated account, the recharge is non-refundable, even if you request a refund within 24 hours after payment. A change of mind, lack of use or a remaining credited balance does not reverse a completed recharge.

If the recharge has not yet been completed, you may contact support to request cancellation and a refund. We will verify the actual fulfilment status. If the recharge has not been completed and can be stopped, we will cancel the unfulfilled recharge and refund the attributable payment after the applicable payment-channel charges described in Section 8. A submitted cancellation request is not an automatic stop instruction to the third-party provider, so contact us promptly. If the recharge has already been completed before it can be stopped, the completed-recharge restriction applies.

A pending or processing payment or order label does not, by itself, establish whether the recharge has been completed. The relevant fulfilment records and provider outcome will be checked. If records show a completed recharge but you have not received the promised entitlement, you may report a delivery issue under the separate remedies below.

Please check the receiving account, region and requested entitlement before paying. A service plan is not automatically treated as a recharge merely because it includes a usage allowance or promotional credits. Classification follows the actual product and the information disclosed before purchase.

The completed-recharge restriction does not permit us to keep an accidental duplicate payment or disregard an incorrect credit caused by our error, an unauthorized-payment report or a remedy required by law.

Recharge failures and delivery discrepancies

• Unsuccessful payment: if no payment was collected, there is no collected amount to refund. A temporary authorization may need to be released by the bank or payment provider. If money was collected but no order appears, send the payment reference so we can trace it; the absence of an order number alone is not proof that no payment was received.
• Failed, missing or incorrect recharge: if the entitlement was not credited, the credited amount or term differs from the order, or our fulfilment operation caused an error, contact support. We will verify the provider outcome and correct the delivery where appropriate. If the unfulfilled portion cannot be supplied or a refund is otherwise due, the refund calculation will identify that portion and the applicable payment-channel fees. A “completed” label alone does not resolve a substantiated delivery complaint.
• Incorrect account details supplied by you: contact us immediately before the recharge is completed. We will check whether the receiving details can still be corrected. If the recharge was completed correctly to the account you specified, an error in the details you supplied does not create a voluntary refund entitlement. This does not apply where NFXBUS departed from your correct instructions.

Changes after a completed recharge

After a recharge has been correctly credited, choosing not to use it, changing accounts or losing access through your own account changes does not make the completed recharge refundable. Later third-party changes to regional eligibility, account verification, product features or usage rules also do not automatically reverse the recharge or create a 24-hour no-reason refund.

If a later change affects a specific commitment made for your order, or you believe NFXBUS did not perform the recharge as agreed, contact support for review. We will consider the actual cause, delivery records, the purchase terms and applicable rights rather than treating every third-party event as an automatic exclusion of responsibility.

For a recharge issue, provide the order or payment reference, the receiving account identifier, the expected entitlement and relevant dates or redacted screenshots. Do not send passwords, backup codes or banking verification codes in a general refund message. The time needed to check an exception does not restart the ordinary 24-hour period for other products.

3. Special products excluded from the 24-hour refund

Some specifically designated products do not support the 24-hour no-reason refund. The relevant product page or checkout must clearly state this exception before payment, for example by identifying the product as excluded from the 24-hour no-reason refund.

For a product covered by that disclosed exception, a request based only on a change of mind, accidental purchase or lack of need does not qualify for the standard 24-hour refund. Any separate refund or cancellation conditions expressly disclosed for that product will apply, together with mandatory legal rights.

A product is not excluded merely because it is described as digital, activated or delivered, or because support later calls it a special product. The exception must identify the relevant product or plan before purchase. It will not be introduced retrospectively for an existing order.

This exception concerns the voluntary 24-hour no-reason refund. It does not remove the right to report duplicate charges, non-delivery, incorrect fulfilment or other issues requiring a remedy under applicable law.

4. The 24-hour no-reason refund for other products

For a product that is neither a recharge or top-up nor a designated special product excluded under this policy, submit a clear refund request within 24 consecutive hours after the payment is successfully completed. The payment completion time recorded for the order is the starting point. The period is measured in elapsed hours, not calendar dates or business days, and includes weekends and holidays.

For example, if payment succeeds at 10:00 on Monday, the request must be submitted no later than 10:00 on Tuesday, using the same time zone. A later activation, first login or delivery time does not restart this change-of-mind period. A pending or unsuccessful payment does not start the period.

You may change your mind, decide the product is unnecessary or simply prefer not to continue. No explanation, defect report or troubleshooting attempt is required. For a product eligible for the 24-hour no-reason refund, activation, delivery or normal use alone does not remove that entitlement. We will not add an undisclosed “unused only” requirement or deny an otherwise eligible request because you declined a replacement.

We may verify the order, product category, payment and request time to locate the purchase and prevent duplicate refunds. Verification does not turn the no-reason refund into a discretionary fault investigation.

Each separately paid purchase has its own 24-hour period. A later purchase does not restart the refund period for an earlier order. For an order containing more than one product, eligibility and the amount paid are assessed for the relevant order items.

5. Requests made after 24 hours

For products covered by the 24-hour no-reason refund, that voluntary entitlement ends when the period expires. Completed recharges and designated special products do not gain a change-of-mind entitlement merely because a request is submitted within 24 hours. An unused account, an unexpired service term or a later change of preference does not, on its own, create a new change-of-mind refund entitlement. There is no automatic refund simply because part of a paid term remains.

This deadline does not determine every after-sales claim. If a paid product was not delivered, differs materially from what was ordered, cannot be used because of an unresolved fulfilment failure, or is subject to a remedy required by law, contact support with the relevant details. Those claims are assessed on their facts rather than rejected solely because 24 hours have passed. Where a refund is due, the payment-channel fee rules in Section 8 apply to the extent permitted by law.

6. Payment errors, delivery failures and other disputes

• Duplicate payment: if the same order was charged more than once in error, we will verify the transactions and return the duplicate amount, with any payment-channel deductions governed by Section 8 and applicable law. Two separately intended purchases are not automatically duplicate charges.
• Payment without delivery: if payment succeeded but the promised product was not supplied within the agreed delivery conditions, contact us with the order reference. We will check the payment and fulfilment records and provide the remedy required by the order commitment and applicable law.
• Incorrect fulfilment or a material service problem: provide a brief description and relevant evidence where available. Depending on the issue and your applicable rights, the remedy may include correction, delivery, replacement or a refund. We will not require acceptance of a substitute where the law entitles you to a refund.
• Suspected unauthorized payment: contact support and, where appropriate, your payment provider promptly. Necessary transaction and identity verification may be required. This report is separate from a voluntary change-of-mind request.

Where a refund or another remedy is due for one of these issues, we will explain its basis and amount. We do not promise a universal partial-refund formula for all faults, top-ups or third-party interruptions. The circumstances, the affected performance and applicable legal requirements determine the remedy.

The same payment cannot be recovered twice. Amounts already returned through a bank, payment-provider dispute or an earlier refund are taken into account when settling the corresponding transaction.

7. How to request a refund

1. Use the NFXBUS after-sales page or the official live-support channel on our website.
2. Identify the order or transaction reference and the email used for the purchase. State clearly that you are requesting a refund and identify the product if the order has multiple items.
3. For an eligible 24-hour no-reason request, no reason or proof of a fault is needed. For a payment or delivery dispute, include the details needed to investigate that specific issue.
4. Retain the ticket number, message timestamp or another record of submission. We will check eligibility and provide the refund decision or ask for necessary missing order information.

If you cannot sign in or the ticket form is unavailable, use another official support channel on the website. A support reply after the deadline does not invalidate a request submitted in time. An initial message must clearly request a refund and provide enough information to identify the purchase; a general product question alone is not a refund request. Necessary follow-up verification can be completed later.

Do not send your password, full card number, card security code or one-time banking code. Redact unrelated information from payment screenshots. Where a payment reference or limited identity check is necessary, we will ask only for relevant information.

8. Payment-channel fees and refund calculation

All refunds are subject to the actual payment-processing charges and refund-processing charges incurred through the relevant payment channel, to the extent those charges may lawfully be deducted. NFXBUS does not charge a separate refund fee, cancellation fee or refund-handling markup. This fee rule applies to eligible 24-hour no-reason refunds, approved cancellations of uncompleted recharges and other refunds under this policy. It does not create a charge merely for submitting a request.

Payment and refund costs are charged by the bank, payment platform or processor involved in the transaction. Their amounts and calculation methods vary by provider, payment method, currency and transaction. There is no single NFXBUS-wide percentage or flat refund fee.

• Original payment-processing fee: the actual charge attributable to the refunded payment that the payment channel retains rather than returning when the payment is refunded.
• Refund-processing fee: an additional actual charge imposed by the payment channel for issuing the refund, where that channel charges one.
• No duplicate or invented deductions: a fee that was not incurred, was waived or was returned by the provider is not deducted. The same cost is not counted twice or increased by a NFXBUS markup.

Net refund = refundable product amount − retained payment-processing fees − refund-processing fees.

For an eligible 24-hour no-reason refund, the starting refundable product amount is the actual price paid for the refunded item after discounts, without a deduction for normal use. For an approved uncompleted recharge cancellation, it is the payment attributable to the cancelled recharge. For another remedy or an eligible partial refund, we will explain the refundable portion before applying the relevant channel costs.

The refundable amount is not the undiscounted list price. Free periods, promotional benefits and unused discount codes have no separate cash value. For an item within a multi-item order, the starting amount reflects the original discount allocation. Payment-channel costs must be attributable to the refunded transaction or portion and must not be deducted again in a later partial refund.

Before processing the refund, we will explain the applicable channel fees, the amount and currency to be returned, and any estimate that depends on confirmation from the payment provider. The final calculation follows the actual provider charges rather than an invented standard rate. Total deductions will not exceed the refundable product amount, and this policy does not authorize a separate charge to your payment account to cover a refund shortfall.

Your bank or payment provider may separately apply an exchange rate or a charge under its own agreement with you. Such entries are different from a NFXBUS fee and must not be counted twice in our refund calculation. If applicable law requires a refund without particular deductions, that legal requirement prevails.

9. Refund method and processing

Refunds are normally returned through the original payment method. Applicable payment-channel charges are calculated under Section 8. We do not require you to accept store credit or another product instead of an eligible monetary refund. If the original route is genuinely unavailable, we will explain the issue and agree a lawful alternative with you after appropriate verification.

Submitting a request, confirming eligibility, sending a refund instruction and the funds appearing in your account are separate steps. We will process eligible requests without undue delay and provide available transaction confirmation or progress information. Any period required by applicable law takes priority.

The time taken for funds to appear depends on the payment channel, card issuer or receiving institution. We do not guarantee an unverified fixed bank-crediting period. If a stated estimate has passed, contact support with the refund reference so that we can help trace the payment. Additional verification must be relevant and must not be used to postpone a refund indefinitely.

10. What happens to the product after a refund

A refund ends the rights associated with the refunded product or order item. Access may be withdrawn, an assigned seat released or the related entitlement deactivated. You must stop using the refunded access and must not retain or distribute credentials supplied for it.

If your personal account joined a third-party family or shared group, removal may affect its associated benefits. A third-party provider may also apply its own eligibility rules to a later group change. Those rules are separate from NFXBUS refund eligibility and do not cancel an otherwise valid 24-hour refund.

Refunding one product does not automatically cancel unrelated paid orders or delete your NFXBUS account. Records needed for the refund, accounting, security or a dispute are handled under our Privacy Policy.

11. Fair verification and payment disputes

We may investigate specific evidence of false transaction records, unauthorized access or attempts to obtain the same refund more than once. Any restriction must be relevant and proportionate. A legitimate no-reason refund request, a complaint or use of a lawful payment-dispute process is not, by itself, grounds for forfeiting payment or banning an account.

Contacting support can help resolve an issue, but it is not a condition that removes your right to contact your bank, payment provider, regulator or another lawful dispute-resolution body. Please keep the information supplied to each party accurate and disclose any refund already received.

12. Your legal rights and policy changes

The 24-hour refund is an additional NFXBUS commercial commitment. Nothing in this policy excludes, restricts or replaces a consumer right, refund, withdrawal right or remedy that cannot lawfully be excluded. The completed-recharge restriction, designated special-product exclusions and voluntary deadline apply subject to those mandatory rights.

This policy governs refund eligibility for NFXBUS purchases. Where a general statement in another NFXBUS document conflicts with the refund commitment here, this policy governs that commitment, subject to applicable law and any more favorable express promise made for your order.

Future changes will be dated and made available before they apply to new purchases. A later policy update will not retrospectively remove refund rights attached to an existing order.

13. Operator and contact

Operator: Hong Kong Sinda Information Technology Co., Limited.

Address: Room 12, 3rd Floor, Beneficial Centre, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong.

Refund requests: use the official after-sales page or live support on the NFXBUS website. A postal enquiry is available at the address above; for the 24-hour voluntary request, use an official online channel so that submission time can be recorded promptly.

For related information, see our Terms of Service and Privacy Policy. Purchases are one-time payments for the selected term. NFXBUS does not automatically renew a plan or make recurring deductions.