NFXBUS

Terms of Use

These Terms of Service govern your access to the NFXBUS website, account registration and use, purchases of digital services, related after-sales support and participation in our referral program. Please read them before registering, ordering or joining an activity, particularly the provisions on service scope, account restrictions, payment, refunds and disputes. Where your consent is required, it must be obtained through the relevant confirmation process. Merely browsing the website does not waive your statutory rights.

1. Operator and contact details

NFXBUS is operated by Hong Kong Sinda Information Technology Co., Limited. In these Terms, “we”, “us” and “our” refer to that company; “you” refers to the individual or duly authorized organization using the platform.

Contact address: Room 12, 3rd Floor, Beneficial Centre, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong.

Official website: https://www.nfxbus.com/. For orders, account issues, complaints or other service enquiries, contact our website’s live support or the after-sales support page. Formal written notices may also be sent to the address above.

2. Contract documents and scope

These Terms, together with the product description, selected plan, checkout information, order confirmation, Refund Policy and applicable promotional rules presented at purchase, describe the rights and obligations relating to your transaction. Our Privacy Policy explains how personal information is processed. Accepting these Terms does not replace any separate consent or choice required for that processing.

For a certain order, the special agreement clearly confirmed by both parties and the specific package conditions shown and accepted by you at the time of purchase shall take precedence over the general description of these terms. Restrictions related to your significant interests should be prompted in a reasonable manner before the transaction, and the rights you have already obtained must not be retroactively reduced through rules added afterwards. No agreement shall exclude non-waivable consumer rights under applicable law.

Packages, prices, regions and availability in the catalog may change over time. New orders are subject to the conditions confirmed when placing the order; subsequent catalog adjustments will not change existing orders.

3. Eligibility and account information

You should have the qualifications to contract and the ability to perform as required by applicable laws. Users who have not reached the applicable legal age should use it with the explicit consent of their parents or legal guardians, with corresponding supervision and purchase authorization; if they do not meet the conditions, please do not register or purchase independently. There should be no presumption that all transactions by minors have been authorized by their guardians.

When you use services on behalf of an organization, you should obtain authorization from that organization. When registering, purchasing, receiving invitations, and applying for withdrawals, please provide necessary information that is true, accurate, and valid, including an email address that can normally receive notifications; you are not allowed to impersonate other people's identities, use accounts that you have no control over, or unauthorized payment tools.

Keep your NFXBUS login credentials, email verification codes and associated third-party login accounts secure. Notify us promptly of unusual access, account theft or incorrect order records. Each party remains responsible according to its own fault and applicable law. An action appearing in your account does not, by itself, establish that you must bear every resulting loss.

4. Relationship between service content and third-party platforms

NFXBUS provides digital service display, purchase, related activation or delivery arrangements, order management and after-sales support. Catalogs may include streaming, music, AI, office, or other digital services. The specific delivery content depends on the products and packages you purchase and cannot be inferred solely from the product name or the most advanced package on the third-party platform.

Different items may be delivered in one or more of the following ways:

  • Specify account or profile access: Provide the account, seat or profile access permissions allowed by the order description; purchasing a seat does not mean acquiring ownership of the entire account.
  • Family or team member invitations: Send an invitation to the account you provided, and you will complete the joining and qualification verification in accordance with the requirements of the corresponding platform.
  • Open or recharge a personal account: Arrange the activation or recharge of benefits for the designated account based on the confirmed account information. Whether it can be changed or withdrawn depends on the actual processing status and applicable rules.
  • Redeem or activate: If a specific product provides a redemption code or activation steps, follow the product description to complete collection, redemption and use.

Third-party services are operated by the corresponding providers, and their trademarks, content, software and functions are owned by the respective rights holders. Unless a verifiable and clear description is provided for a specific product, NFXBUS's display of a third party's name or logo does not mean that the third party provides authorization, endorsement, agency qualifications or cooperation guarantee for this platform.

You should also abide by the effective usage rules of the corresponding third-party platform, including conditions such as region, family relationship, account sharing, equipment, content age, and usage quota. These terms do not give you the authority to violate third-party terms, intellectual property rights or local laws; NFXBUS still bears responsibility for its own product descriptions, delivery and after-sales commitments.

5. Package conditions that should be confirmed before placing an order

Before purchasing, please check the following contents on the product page and checkout page item by item; if the instructions are unclear, please contact customer service first:

  • Service name, package level, whether it is shared, and whether the account, profiles, seats, membership or recharge rights are delivered;
  • Service period, conditions for starting calculation, expiration time, and whether renewal is available;
  • Applicable countries or regions, account qualifications, device compatibility, simultaneous use restrictions and third-party platform requirements;
  • Included functions, quota or usage limit; paid packages do not of course mean that all functions are available without limit;
  • Order total, currency, offer conditions, disclosed additional fees and refund or cancellation rules.

When the product is temporarily removed from the shelves, sold out, or the corresponding package is unavailable for purchase, you should not continue to submit purchase requests for the package. When there is an obvious error in the quotation or supply status on the page, we will check it and explain it to you; if it cannot be fulfilled according to the confirmed conditions, you can choose to accept a separately agreed plan or refund the money corresponding to the unfulfilled part. You will not be forced to accept a price increase or substitute products.

6. Orders, Prices and Payments

Please check the amount to be paid, the term selected and the account receiving benefits before confirming your purchase. The "monthly" amount in the product card may only be a reference price after converting the total price of the multi-month package. The actual amount payable is based on the total order amount confirmed at checkout. No additional fees will be charged without prior explanation and legal authorization.

After submitting the order, the platform will record the transaction according to the actual payment and processing status. The order has been created, the payment is being processed, the payment is successful and the delivery is completed are different states; the bank deduction notice itself cannot independently indicate that the platform has completed the delivery of rights. If you encounter problems such as repeated deductions, inconsistent amounts, or successful payment but no order displayed, please keep the transaction number and contact customer service for verification to avoid repeated payments.

You may only use payment methods that you are authorized to use. The bank or payment institution may perform necessary verifications, currency conversions or charge fees that it self-discloses; the corresponding institution's rules apply to these arrangements. Please submit payment information through the designated payment interface on the checkout page. Do not send complete bank card information, verification codes or other sensitive authentication information through customer service chat or public screenshots.

Promotional codes and redemption codes are verified according to the applicable products, expiration date, number of uses and combination conditions displayed before purchase. We will not promise that a discount code is applicable to all packages just because it exists; when we discover false transactions, stolen codes, or technical repeated deductions, we can verify and correct the abnormal discounts and explain the relevant reasons.

7. Delivery, activation and service period

After payment, we arrange delivery by the method specified for the product. Account details, invitation links, activation status or instructions may be available in My services and the relevant order pages. Notifications depend on the service provided. Unless expressly promised at purchase, “automatic processing” does not mean that every order will be activated immediately.

You may need to complete email confirmation, accept member invitations, log in to a designated account, or provide necessary recharge information. Please follow the product instructions and promptly report invalid links, inability to log in, benefits not received, or delivery content inconsistent with the order. For delays caused by data errors or lack of necessary cooperation, we will explain the required corrections; whether operations that have been performed can be withdrawn or changed should be judged based on actual recoverability.

The start and end time of the service are determined according to the rules and order records clearly stated at the time of purchase. We cannot substantially shorten the usage period you have purchased through a calculation method that is not disclosed in advance; if the record is inconsistent with the agreement, you can request verification and correction.

8. One-time payment, expiry and further purchases

All NFXBUS orders are paid for once, for the usage term you choose. We do not automatically renew your plan or charge you through recurring payments. After the term expires, you may decide whether to purchase again. Continuing access requires you to actively confirm a new plan, term and amount and make a new payment.

Saving payment information, making your first purchase, accepting these Terms, or expiration reminders do not constitute authorization for automatic deductions. We will not continue to charge you for the next period just because you have not canceled a certain setting.

Failure to purchase again will not affect the normal rights within the paid period. Cancellation of paid orders, early termination of use, or application for refunds shall be handled separately in accordance with the conditions announced at the time of purchase and applicable laws. The inventory, packages and prices when purchasing again are subject to the page you reconfirm.

9. Specifications for the use of accounts and seats

Please access the service within the purchased usage scope and shall not extend it to other users, seats or unlicensed commercial resale scenarios without authorization. Especially for shared accounts and member seats, you should comply with the following requirements:

  • Only use the profile, seat or account permissions assigned to you, and do not enter, modify or delete other users' information, files, records or settings;
  • Do not change the password, login email, security verification, payment settings, family or team management configuration of the shared account without explicit authorization;
  • Do not rent, resell, publicly distribute or provide login credentials, invitation links, verification codes or purchased seats to people beyond the scope of the package;
  • Not bypass device, region, membership, concurrent access, technical protection or other valid restrictions;
  • Do not use your account to carry out attacks, crawl non-public data, send spam, infringe on intellectual property rights, or engage in other illegal activities.

When using third-party services in a shared environment, special attention should be paid to data visibility and no identity information, trade secrets or other sensitive content that is inappropriate for the shared environment should be uploaded. For personal account products, you can manage your own information within the scope of the product; your right to manage your personal account in accordance with the law should not be restricted just because there are shared products.

10. Third-party changes and service interruptions

Third parties may adjust functions, content catalogs, models, quotas, prices, membership or regional policies; maintenance, network failures and account verification may also affect use. We do not promise that third-party features, specific content or policies will never change, nor do we treat all third-party changes as a reason to exempt NFXBUS from liability.

In the event of a failure or interruption related to an order commitment, we will verify the situation and provide feasible recovery, redelivery or other remediation instructions. Alternative packages that involve a substantial reduction in rights require your consent. For services that cannot be performed, continued unrecoverable access, or other situations that constitute a breach of contract, the unperformed portion and other responsibilities that should be borne by law shall be handled according to the actual situation, refund policy and applicable laws.

For problems caused by your violation of the clearly stated conditions of use, liability shall be based on specific actions, causal relationships, and fault judgments of both parties. Just because third-party restrictions or account deactivations do not automatically assume that all the problems are your fault.

11. After-sales, cancellation and refund

If you encounter inability to activate, abnormal login, loss of rights or payment problems, please submit the order number, time of the problem and necessary screenshots through the support ticket or online customer service. Please cover irrelevant personal data and sensitive authentication information. We will check within a reasonable time and explain possible solutions and processing progress to you.

Voluntary refunds and statutory remedies are separate. Cancellation periods for personal reasons, calculation of used time and the reversibility of top-ups or redemptions depend on the Refund Policy and specific plan conditions clearly disclosed at purchase. Missing a voluntary refund deadline does not automatically remove remedies for non-delivery, incorrect delivery, duplicate charges or other circumstances requiring a refund by law.

For recharges, redeemed codes or other irreversible operations that have been performed on a designated account, usually they cannot be arbitrarily revoked if an individual changes his mind; however, the nature of "recharge", "digital goods" or "services that have started" does not necessarily exclude incorrect performance, statutory revocation or other non-waivable refund rights. If applicable law requires separate express consent and confirmation before immediate performance, we should complete that process first and cannot be replaced by your acceptance of these Terms.

When the conditions for partial refund are met, the actual payment amount, the performed part, the remaining period or other agreed calculation basis should be stated. Any third-party fees to be deducted must actually occur, be reasonably disclosed in advance, and be deductible in accordance with the law; fees cannot be uniformly deducted on the grounds of "bank fees", or the default costs that the platform itself should bear should be passed on to you.

After verification, the refund will usually be processed according to the original payment route; when the original route cannot be used, both parties can verify and negotiate other legal methods. The payment institution's credit time may be different. We will provide verifiable processing information and do not make unconfirmed fixed credit commitments. Reasonable complaints, requests for verification, or requests for refunds in accordance with the law will not alone be grounds for account ban or payment confiscation.

12. Payment disputes and transaction verification

If you have any objection to the charges, it is recommended to provide order and payment records for verification; this does not prevent you from seeking help from payment institutions, regulatory authorities, consumer protection organizations or courts in accordance with the law.

When it comes to suspected unauthorized payments, repeated refunds, false orders or financial security risks, we can take necessary and proportionate verification, temporary restrictions on related orders and other measures, and explain the reasons to the extent permitted by law and will not hinder the investigation. The verification should be carried out within a reasonable time, and all balances or unrelated orders cannot be frozen indefinitely just because you raise a dispute.

The same transaction should not be refunded twice. The amount that has been refunded through the payment institution will be checked in the corresponding order; whether to deduct other amounts must have a clear legal basis and provide you with verifiable instructions.

13. Friend promotion, discounts and commissions

If referral features are available to your account, you can view your personal invitation link, promotion code, assigned commission rate and records in the referral dashboard. A discount offered to a friend and a commission credited to you are separate benefits and must not be presented as interchangeable.

Commissions are only calculated based on actual qualifying and recorded promotion orders. Clicking or registering itself does not mean that a commission has been obtained. Orders may show statuses such as valid, invalid, or frozen; when adjustments are really needed due to cancellation, refund, fraud, or calculation error, the corresponding basis and records should be provided. Commissions already obtained in accordance with the law shall not be retroactively canceled simply by changes in rules.

The current withdrawal form requires a PayPal receiving email address. You may apply when your available commission balance reaches USD 30. Historical earnings, frozen amounts and the available balance are different. You can track review and payment status in the withdrawal records; submitting a request does not mean it has been paid. Required information, applicable restrictions and changes must be disclosed before application. Commission balances are not bank deposits, investment products or guaranteed returns.

When promoting a product, describe it and your referral relationship truthfully. Do not fabricate official authorization, earnings, prices, refund guarantees or personal experience. Fake orders, impersonation, unauthorized use of brand materials, unsolicited spam and manipulated attribution are prohibited. Commissions associated with misconduct and other lawfully acquired order rights must be assessed separately under applicable law.

14. Personal information and third-party login

We process the information necessary for registration, login, delivery, payment verification, risk control and after-sales in accordance with the Privacy Policy and applicable laws. When third-party login, payment, communication or service packages are involved, the relevant providers may also process information in accordance with their respective privacy statements; providing information to third parties should be limited to clear purposes and necessary scope.

You can make requests for access, correction, deletion or other data rights according to law through official support channels. Deleting an account or terminating services does not necessarily require the immediate destruction of transaction, security or dispute information that should be stored in accordance with the law, but the scope, period and purpose of storage should still comply with applicable laws. Your choice to receive marketing communications is not to be confused with required order, security or legal notices.

15. Intellectual Property Rights and User Submissions

The website design, programs, brand logos and original content that this platform enjoys or is allowed to use according to law are protected by relevant intellectual property laws. Without permission, you may not copy, distribute, adapt, sell or use beyond normal browsing, personal use or the scope permitted by law; third-party brands and content remain the property of the original rights holders.

When you submit reviews, screenshots, work orders or other content, you shall be responsible for its legality and necessary authorization, and avoid including other people's personal information or infringing content. In order to process your request, display your proactive submission of public reviews and maintain the platform, we will only use these contents within the scope necessary for the corresponding purpose; we will not obtain unlimited authorization for advertising just because you submit customer service information.

The accuracy, license scope and use restrictions of AI tool output, media content and other third-party materials should be checked against their source and applicable rules. Purchasing the Services does not constitute a guarantee on our part that the output will be usable for any commercial purpose, nor does it relieve you of the responsibility to conduct necessary verifications before posting or relying on the Content.

16. Violation handling, suspension and termination

Where there is a reasonable basis to identify unlawful conduct, account theft, serious security risks, deliberate disruption of shared services or another material breach, we may issue warnings, require correction, restrict relevant features or suspend or terminate affected services. Measures must be proportionate to the risk. Where reasonably possible, we will give notice and an opportunity to correct the issue. Immediate protective action may be necessary to secure accounts, protect other users or comply with legal obligations.

We will consider the evidence, seriousness and impact of the conduct and whether it can be remedied. To the extent permitted by law, we will explain the grounds for our decision and how to challenge it. You may request a review of an incorrect restriction through after-sales support.

Upon termination of the Services, you should cease using the terminated access rights. Unfulfilled orders, refundable fees, commissions obtained in accordance with the law and subsequent processing of necessary information will still be settled in accordance with the contract and law; account deactivation will not of course result in the forfeiture of all advance payments or earnings.

17. Reasonable care, responsibility and uncontrollable events

We shall use reasonable care and skill to perform the promised services and shall be responsible for any breach of contract, negligence, misleading statement or other liability that we shall bear in accordance with the law. General descriptions of the website or third-party risk warnings should not be interpreted as exonerating us from responsibility for confirmed orders and our own actions.

To the extent permitted by applicable law, compensation shall be determined based on actual losses, foreseeability, causation, fault of both parties and reasonable mitigation of loss. These Terms do not set an arbitrary cap on damages that will apply in all circumstances, nor do they exclude or limit liability for fraud, personal injury or death caused by negligence, or other liability that is prohibited by law from being excluded or limited.

When an event occurs that is beyond a party's reasonable control and cannot be reasonably avoided, the affected party shall notify the other party to the extent reasonably practicable, mitigate the impact and explain recovery or alternative arrangements. Such events do not automatically relieve all obligations; for the part that continues to be unable to be performed, termination, refunds or other remedies should still be handled in accordance with the law. Ordinary insufficient supply, reasonably foreseeable operating risks or general technical problems will not automatically become grounds for exemption based on the name alone.

18. Notices and Terms Update

Notices about orders, account security, complaints and important rule changes may be sent to your registered email address, account pages, relevant service pages or another channel agreed by both parties. Keep your contact details current. Where actual delivery, separate confirmation or advance notice is legally required, those requirements apply. If we know delivery failed, merely sending a notice does not establish that it was received.

We may revise the terms due to changes in law, services or business, and announce the new version and date. Major changes will be prompted in a manner commensurate with their impact; if your consent is required again, consent will be obtained in accordance with the law. Unless applicable in accordance with the law or otherwise validly agreed by both parties, the core rights of existing orders will not be retroactively reduced through subsequent revisions.

If you do not agree with the new version, you may stop using the new services subject to the new terms; established orders, complaints, refunds and other existing rights shall continue to be processed in accordance with the original agreement and applicable laws.

19. Applicable Law and Dispute Resolution

Without affecting the consumer protection provisions that must be applied in accordance with the law, these terms and related disputes shall be governed by the laws of the Hong Kong Special Administrative Region. We and you should first make reasonable efforts to verify the facts and negotiate through official support channels; if negotiation fails, the matter may be submitted to the non-exclusive jurisdiction of a court with jurisdiction in Hong Kong.

If you are legally entitled to seek consumer protection, initiate litigation or use statutory dispute resolution mechanisms in your place of habitual residence or elsewhere, these Terms do not limit those rights, nor do they require you to waive mandatory protections provided by applicable law. Customer service consultation is not a mandatory prerequisite for you to take statutory relief.

20. General provisions

When a certain provision is found to be invalid, illegal or unenforceable, it will only be adjusted to the necessary extent or inapplicable; the remaining provisions will continue to be valid to the extent permitted by law. If the invalid part substantially affects the purpose of the transaction, it should be dealt with in accordance with the law, rather than forcing an unfair result to consumers.

Just because one party has not exercised a certain right does not necessarily mean that it has permanently waived it. When changes in contracts or operating entities are involved, existing orders and personal information rights should be notified and protected in accordance with the law, and the promised protection should not be reduced through transfer.

This is the English-language version. Other language versions, if provided, should be consistent. Any ambiguity must be interpreted in light of the language presented during the transaction, the parties’ actual intentions and applicable law. A language version you cannot reasonably understand does not automatically override your rights.

For product or order information, visit Services, My services or After-sales support.